CGS, a leading global provider of technology solutions and services, today announced their contact center and BPO operations in Romania has received the second place award in the “Best International Call Center” category at the 2013 Call Center Excellence Awards. The honors were given out at IQPC’s 14th Annual Call Center Week on June 12th at Caesars Palace in Las Vegas, Nevada.
The Call Center Excellence Awards recognize the most innovative call center solutions and individuals over the past year with emphasis on superior thinking, creativity, and execution across the full spectrum of call center functions. 2013 marks the inaugural year for the “Best International Call Center” category and it was highly contested with entrants from around the world including the Philippines, India, Caribbean, South and Central America, and Europe.
“CGS is honored to be recognized by IQPC for our work this year and this award is truly reflective of the talented and attentive agents that staff all of our contact centers,” said Tom Christenson, President of Contact Center Solutions at CGS.
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