• Fluent in Slovenian.
• Degree in Computer Science or 6 months experience in the field.
• Engineering or equivalent.
• Result-oriented and good diagnostic skills.
• Efficient time management and team player.
• Quick learner, dynamic, energetic and customer-oriented.
• Demonstrated excellent problem solving/troubleshooting/phone listening skills.

Schedule : Monday – Friday (11:00 – 19:30)

• Ensure 1st Level of Support via email, phone and remote assistance for our client Enterprise customers in the agreed terms and conditions.
• Make customers and their needs a primary focus of one’s actions; developing and sustaining productive customer relationships.
• Offer alternative and creative solutions to issues/questions where appropriate to prevent disruption in client activities.
• Maintain client confidence and protect operations by keeping client and client’s employee information confidential.
• Contribute to written documentation (Knowledge Base).
• Escalate internally to the next tier of support or other departments while keeping the responsibility of case.
• Meet the SLA requirements and the internal procedural workflow.
• Propose improvements related to procedures, workflows etc.
• Timely and accurate reporting on status for assigned tasks.

• Private medical insurance.
• Undetermined contract.
• You will be part of a very dynamic industry.
• You will excel in your communication and negotiation skills.
• Relocation package.