{"id":8832,"date":"2017-08-08T13:01:21","date_gmt":"2017-08-08T13:01:21","guid":{"rendered":"https:\/\/cgs.singa.ro\/a-2016-juniusi-performance-loop-nyertesei\/"},"modified":"2021-09-13T06:20:32","modified_gmt":"2021-09-13T06:20:32","slug":"a-2016-juniusi-performance-loop-nyertesei","status":"publish","type":"post","link":"https:\/\/romania.cgsinc.com\/hu\/a-2016-juniusi-performance-loop-nyertesei\/","title":{"rendered":"A 2016 j\u00faniusi Performance Loop nyertesei!"},"content":{"rendered":"

Performance Loop: innov\u00e1ci\u00f3 \u00e9s t\u00f6k\u00e9letes\u00edt\u00e9s!<\/strong><\/p>\n

Az innov\u00e1ci\u00f3, az ig\u00e9nyess\u00e9g \u00e9s a t\u00f6k\u00e9letess\u00e9gre val\u00f3 t\u00f6rekv\u00e9s jellemezi a CGS Rom\u00e1nia csapatainak tev\u00e9kenys\u00e9geit, ezek pedig \u00e1lland\u00f3an fejl\u0151dnek. Ebben a h\u00f3napban 4 nyertes\u00fcnk van!<\/p>\n

Mint mindig, a d\u00edjazottjaink jutalma egy csillag a \u201eWalk of Fame\u201d<\/strong> s\u00e9t\u00e1nyon, egy meglepet\u00e9s d\u00edj, valamint a teljes\u00edtm\u00e9ny \u00fajabb nyilv\u00e1nos elismer\u00e9se.<\/strong><\/p>\n

A Top Dolgoz\u00f3k ki\u00e9rt\u00e9kel\u00e9s\u00e9t a megval\u00f3s\u00edtott innov\u00e1ci\u00f3 befoly\u00e1solja, tov\u00e1bb\u00e1 a menedzserek t\u00e1mogat\u00e1sa, melyb\u0151l b\u0151ven kijutott a d\u00edjazottaknak.<\/p>\n

A menedzseri felm\u00e9r\u00e9sek alapj\u00e1n a 2016-os \u00e9v j\u00fanius h\u00f3napj\u00e1nak Top Dolgoz\u00f3i:<\/strong><\/p>\n

Georgiana Ilusco.<\/strong> Georgiana 2013 j\u00falius\u00e1ban csatlakozott a CGS-hez, a vel\u00fcnk val\u00f3 utaz\u00e1s\u00e1t Customer Service Representative beoszt\u00e1sban kezdve. A v\u00e1llaltn\u00e1l szerzett tapasztalat \u00e9s a professzionalizmus, amelyr\u0151l tan\u00fas\u00e1got tett megk\u00f6nny\u00edtett\u00e9k egy \u00faj projektre val\u00f3 \u00e1tt\u00e9r\u00e9s\u00e9t, amikor azt megnyitott\u00e1k. Tev\u00e9kenys\u00e9g\u00e9t nagy \u00e9rdekl\u0151d\u00e9ssel v\u00e9gzi, ez er\u0151s pontja, ugyanakkor ez az oka annak is, hogy nagyon j\u00f3l elsaj\u00e1t\u00edtotta a folyamatokat, amelyek\u00e9rt felel\u0151s a saj\u00e1t csapat\u00e1ban. A csapatmunk\u00e1ba val\u00f3 beavatkoz\u00e1sa elismert \u00e9s \u00e9rt\u00e9kelve van mind \u00e1ltalunk, mind pedig az \u00fcgyfelek \u00e1ltal, elsz\u00e1nts\u00e1ga a CGS egyik legfontosabb szem\u00e9ly\u00e9v\u00e9 tette.<\/p>\n

Georgiana \u00faj kolleg\u00e1i sz\u00e1m\u00e1ra viszony\u00edt\u00e1si pont \u00e9s t\u00e1masznak sz\u00e1m\u00edt b\u00e1rmikor is sz\u00fcks\u00e9g lenne a seg\u00edts\u00e9g\u00e9re egy kev\u00e9sb\u00e9 komplex vagy nagyon komplex elj\u00e1r\u00e1ssal kapcsolatosan, mivel b\u00e1rki is k\u00e9rn\u00e9 a seg\u00edts\u00e9get, neki minden alkalommal siker\u00fcl megold\u00e1sok ter\u00e9n a legt\u00f6bb hasznos inform\u00e1ci\u00f3t \u00f6sszes\u0171r\u00edteni. Szerep\u00e9t fontosnak tartja \u00e9s komolyan veszi, akt\u00edvan vesz r\u00e9szt az \u00fajonnan l\u00e9trehozott folyamatokban, valamint a munkamin\u0151s\u00e9g jav\u00edt\u00e1s\u00e1ban a munkam\u00f3dszerek hat\u00e9konys\u00e1g\u00e1t n\u00f6vel\u0151 eszk\u00f6z\u00f6k r\u00e9v\u00e9n, amely a havonta feldolgozott tranzakci\u00f3k mennyis\u00e9g\u00e9t n\u00f6velte.<\/p>\n

Mivel a folyamatokat hamar felfogta, Georgiana foglalkozott folyamatosan a csapatba \u00e9rkez\u0151 \u00faj kolleg\u00e1k tr\u00e9ningj\u00e9vel, ezzel hozz\u00e1j\u00e1rulva a folyamatokkal kapcsolatos ismeretek szintj\u00e9nek n\u00f6vel\u00e9s\u00e9hez, ez pedig nagy hat\u00e1ssal volt ugyanakkor a szakmai fejl\u0151d\u00e9s ter\u00e9n. Georgiana egy \u00f6sszekapcsol\u00f3 elem a mi csapatunk \u00e9s az AE\u00c1-i csapat k\u00f6z\u00f6tt, akt\u00edvan \u00e9s proakt\u00edvan vesz r\u00e9szt a folyamatok be\u00e1ll\u00edt\u00e1s\u00e1ban, a CGS keret\u00e9ben szerzett Customer Service tapasztalat\u00e1nak k\u00f6sz\u00f6nhet\u0151en.<\/p>\n

\u201cEbben a h\u00f3napban 3 \u00e9ve annak, hogy a CGS-n\u00e9l vagyok. Ezalatt az id\u0151 alatt sok embert ismertem meg, akikt\u0151l sokat tanulhattam \u00e9s akikkel sz\u00e9p bar\u00e1ts\u00e1gokat k\u00f6t\u00f6ttem. J\u00f3 \u00e9rz\u00e9s tudni, hogy olyan emberekkel vagy k\u00f6r\u00fclv\u00e9ve, akikkel egy\u00fctt tudsz nevetni is, nemcsak dolgozni.\u201d -mondja Georgiana.<\/p>\n

Cristian Glavan\"cristian<\/a><\/strong><\/p>\n

Cristian szakmai \u00fatj\u00e1t a CGS-n\u00e9l 2013 m\u00e1jus\u00e1ban kezdte, \u00fcgyn\u00f6kk\u00e9nt. H\u00e1rom h\u00f3nappal az alkalmaz\u00e1sa ut\u00e1n egy back-office projekt csapat\u00e1hoz csatlakozott, jelenleg pedig a csapat legc\u00edmzetesebb \u00e9s legt\u00e1j\u00e9kozottabb tagja. Nagyon tehets\u00e9ges az emberekkel val\u00f3 munk\u00e1ban, \u0151 volt az, aki egy \u00faj oszt\u00e1ly tr\u00e9ningj\u00e9t, anyag\u00e1t \u00e9s feedback-j\u00e9t t\u00e1mogatta. Cristian egy versenyt\u00e1rs keret\u00e9ben seg\u00edtett egy oszt\u00e1lyt, az \u00fcgyf\u00e9l nagyon el\u00e9gedett volt \u00e9s gratul\u00e1lt nek\u00fcnk, azt mondva, hogy ez volt \u201caz eddigi legsikeresebb tapasztalat ilyen t\u00e9ren\u201d.<\/p>\n

Csup\u00e1n 23 \u00e9vesen, Cristian m\u00e1r szerzett 3 \u00e9v \u00e9s 2 h\u00f3nap tapasztalatot egy multinacion\u00e1lis v\u00e1llalatn\u00e1l. Akt\u00edvan vett r\u00e9szt az elj\u00e1r\u00e1sok ter\u00e9n tett valamennyi kezdem\u00e9nyez\u00e9s keret\u00e9ben \u00e9s sz\u00e1mtalan j\u00f6v\u0151beni min\u0151s\u00e9gellen\u0151rz\u00e9si vizsg\u00e1l\u00f3t \u00e9s szak\u00e9rt\u0151t k\u00e9pzett ki. \u0150 tal\u00e1lta meg az elj\u00e1r\u00e1sok lesz\u00e1ll\u00edt\u00e1s\u00e1nak \u00faj m\u00f3dszereit, amely jelent\u0151sen jav\u00edtott a munkacsoportok min\u0151s\u00e9g\u00e9n \u00e9s eredm\u00e9nyein. A szolg\u00e1ltat\u00e1sok min\u0151s\u00e9ge meglehet\u0151sen javult annak a figyelemnek \u00e9s id\u0151nek k\u00f6sz\u00f6nhet\u0151en, amelyet Cristian szentelt az elj\u00e1r\u00e1s szintj\u00e9n \u00e9s az elj\u00e1r\u00e1ssal kapcsolatosan tett magyar\u00e1zataira, tiszt\u00e1z\u00e1saira \u00e9s update-okra. Cristian szorosan egy\u00fcttm\u0171k\u00f6d\u00f6tt az \u00fcgyf\u00e9l team leader-eivel \u00e9s a rom\u00e1niai team leader-ekkel, nem utols\u00f3 sorban az upper menedzsmenti tagokkal, annak \u00e9rdek\u00e9ben, hogy a k\u00e9t site keret\u00e9n bel\u00fcl megadj\u00e1k \u00e9s felemelj\u00e9k a min\u0151s\u00e9gi standardokat.<\/p>\n

Cristian intenz\u00edven \u00e9s akt\u00edvan dolgozott az \u00fcgyn\u00f6k\u00f6k sor\u00e1ban a gondolkod\u00e1sm\u00f3d ter\u00e9n \u2013 sz\u00e1mtalan coaching-ot tov\u00e1bb\u00edtott, mind egy\u00e9nieket, mind pedig fokusz csoportosokat, amelyek keret\u00e9ben az analitikus gondolkod\u00e1sra, a r\u00e9szletekre figyel\u00e9sre \u00f6sszpontos\u00edtott, haszn\u00e1lva a d\u00f6nt\u00e9shoz\u00f3 \u00e9s a multitasking k\u00e9szs\u00e9get, mindezt pedig a gamification<\/strong> fogalm\u00e1n bel\u00fcl, amely a j\u00e1t\u00e9kos elemeknek az \u00fczlet-orient\u00e1lt kontextusban val\u00f3 \u00faj alkalmaz\u00e1si m\u00f3dja. Ez az innovat\u00edv hozz\u00e1\u00e1ll\u00e1s a szervez\u00e9si produktivit\u00e1st serkentette, cs\u00f6kkentette a folyamatok \u00e9s elj\u00e1r\u00e1sok megtanul\u00e1si \u00e9s elsaj\u00e1t\u00edt\u00e1si idej\u00e9t \u00e9s jav\u00edtott az \u00fcgyn\u00f6k\u00f6k elk\u00f6telezetts\u00e9g\u00e9n.<\/p>\n

Bianca Grad<\/strong><\/p>\n

Bianca 2014 febru\u00e1r h\u00f3napj\u00e1t\u00f3l tartozik a t\u00e1rsas\u00e1ghoz, amikor a telesales programhoz csatlakozott egy fontos \u00fcgyf\u00e9ln\u00e9l, e projekt els\u0151 elad\u00f3csoportj\u00e1nak \u00fatt\u00f6r\u0151jek\u00e9nt Nagyszebenben. \u00dcgyn\u00f6kk\u00e9nt mindig versenyszellemr\u0151l tan\u00faskodott \u00e9s folyamatosan szem\u00e9lyes \u00e9s szakmai fejl\u0151d\u00e9sre t\u00f6rekedett, ezt a dolgot pedig nagyon gyakran \u00e9rt\u00e9kelt\u00e9k az \u00fcgyfelek. A Quality Assurance Specialist beoszt\u00e1sba val\u00f3 kinevez\u00e9se a leadership k\u00e9pess\u00e9geinek \u00e9s a h\u00f3napr\u00f3l h\u00f3napra egyre kiv\u00e1l\u00f3bb eredm\u00e9nyek elismer\u00e9sek\u00e9nt t\u00f6rt\u00e9nt, szkillek, melyeket sikeresen siker\u00fclt \u00e1tadnia az \u00fcgyn\u00f6k\u00f6knek, amelyekkel ebben a peri\u00f3dusban egy\u00fctt dolgozott. QA Specialist min\u0151s\u00e9g\u00e9ben Bianca felv\u00e1llalta a min\u0151s\u00e9gi \u00e9s nem csak mennyis\u00e9gi \u00e9rt\u00e9kes\u00edt\u00e9sek \u00fcgyv\u00e9dje szerepet \u00e9s mindig is kereste ilyen \u00e9rtelemben az \u00fcgyn\u00f6k\u00f6k intellektu\u00e1lis kapacit\u00e1s\u00e1t stimul\u00e1l\u00f3 \u00faj m\u00f3dszereket. Az ebben a t\u00e9m\u00e1ban tartott tal\u00e1lkoz\u00e1sok a projekt csapataival nemcsak az \u00fcgyn\u00f6k\u00f6k \u00e9rdekl\u0151d\u00e9s\u00e9t keltette fel, de mag\u00e1val hozott egy min\u0151s\u00e9gi rekl\u00e1mot is az \u00fcgyf\u00e9lnek szolg\u00e1ltatott h\u00edv\u00e1sok ter\u00e9n.<\/p>\n

\u0150 neki k\u00f6sz\u00f6nhet\u0151 az \u00fcgyf\u00e9l elektronikus szerz\u0151d\u00e9si folyamat\u00e1nak optimaliz\u00e1l\u00e1sa, amely a fallout ar\u00e1ny 5%-os cs\u00f6kkent\u00e9s\u00e9t tette lehet\u0151v\u00e9 j\u00fanius h\u00f3naphoz k\u00e9pest \u00e9s ez m\u00e9g csak a kezdet.\u00a0 Bianca egy folyamatos fejl\u0151d\u00e9s alatt \u00e1ll\u00f3 QA Specialist, aki folyamatosan beavatkozik a projekt fejl\u0151d\u00e9s\u00e9be \u00e9s \u0151 igazi er\u0151ss\u00e9ge a t\u00e1rsas\u00e1gnak.<\/p>\n

M\u0103d\u0103lina Milia\"madalina<\/a><\/strong><\/p>\n

M\u0103d\u0103lina \u00dcgyf\u00e9lkapcsolati \u00dcgyn\u00f6kk\u00e9nt dolgozik 2016 febru\u00e1rj\u00e1t\u00f3l. Hab\u00e1r m\u00e9g \u00faj \u00fcgyn\u00f6knek sz\u00e1m\u00edt, jelenleg M\u0103d\u0103lina a projekt egyik Top Dolgoz\u00f3ja. Ez az els\u0151 \u00e9rt\u00e9kes\u00edt\u00e9si munkahelye, de karizmatikus szem\u00e9lyis\u00e9ge \u00e9s amb\u00edci\u00f3ja hozz\u00e1j\u00e1rultak ahhoz, hogy kiv\u00e1l\u00f3 eredm\u00e9nyeket \u00e9rjen el \u00e9s az \u00fcgyfelek sz\u00e1m\u00e1ra kiv\u00e1l\u00f3 szolg\u00e1ltat\u00e1sokat ny\u00fajtson.<\/p>\n

M\u00e1r az alkalmaz\u00e1s els\u0151 napj\u00e1t\u00f3l az volt az els\u0151 c\u00e9lja, hogy a legjobbak k\u00f6z\u00e9 ker\u00fclj\u00f6n, hacsak ne \u0151 legyen a legjobb, \u201cNem hagyok al\u00e1bb addig, am\u00edg nem ker\u00fcl\u00f6m el a legjobbakat!\u201d.<\/p>\n

Elk\u00f6telezetts\u00e9g\u00e9vel \u00e9s versenyszellem\u00e9vel nemhogy egyre jobb eredm\u00e9nyeket \u00e9r el, de a r\u00e9gebbi kolleg\u00e1it is motiv\u00e1lja arra, hogy t\u00fall\u00e9pj\u00e9k hat\u00e1raikat.\u00a0 M\u0103d\u0103 egy igazi team player \u00e9s a saj\u00e1t oszt\u00e1ly\u00e1n n\u00e9lk\u00fcl\u00f6zhetetlen.<\/p>\n

\u00cdme mit mondanak az \u00fcgyfelek a M\u0103d\u0103lina-val val\u00f3 kapcsolat ut\u00e1n:<\/p>\n

\u201cKeep up the good work. You are the best.\u201d<\/p>\n

\u201cThe lady who helped me was very patient and made sure that I understood what I was to do and took me through every step and was with me at all times.\u201d<\/p>\n

\u201cExcellent representative. Knowledgeable, easy to understand directions.\u201d<\/p>\n

Gratul\u00e1lunk minden d\u00edjazottnak!<\/p>\n

Traian Vuia <\/strong>\u00e9s Ana Aslan<\/strong><\/p>\n

A v\u00e1gy, hogy t\u00f6k\u00e9letess\u00e9 tegy\u00e9k a dolgokat hozz\u00e1j\u00e1rult az emberis\u00e9g fejl\u0151d\u00e9s\u00e9hez! <\/strong><\/p>\n

Performance Loop: innov\u00e1ci\u00f3 \u00e9s t\u00f6k\u00e9letes\u00edt\u00e9s!<\/strong><\/p>\n

\n","protected":false},"excerpt":{"rendered":"

Performance Loop: innov\u00e1ci\u00f3 \u00e9s t\u00f6k\u00e9letes\u00edt\u00e9s! Az innov\u00e1ci\u00f3, az ig\u00e9nyess\u00e9g \u00e9s a t\u00f6k\u00e9letess\u00e9gre val\u00f3 t\u00f6rekv\u00e9s jellemezi a CGS Rom\u00e1nia csapatainak tev\u00e9kenys\u00e9geit, ezek pedig \u00e1lland\u00f3an fejl\u0151dnek. Ebben a h\u00f3napban 4 nyertes\u00fcnk van! Mint mindig, a d\u00edjazottjaink jutalma egy csillag a \u201eWalk of Fame\u201d s\u00e9t\u00e1nyon, egy meglepet\u00e9s d\u00edj, valamint a teljes\u00edtm\u00e9ny \u00fajabb nyilv\u00e1nos elismer\u00e9se. A Top Dolgoz\u00f3k ki\u00e9rt\u00e9kel\u00e9s\u00e9t… Read More »A 2016 j\u00faniusi Performance Loop nyertesei!<\/span><\/a><\/p>\n","protected":false},"author":8,"featured_media":7025,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"neve_meta_sidebar":"","neve_meta_container":"","neve_meta_enable_content_width":"","neve_meta_content_width":0,"neve_meta_title_alignment":"","neve_meta_author_avatar":"","neve_post_elements_order":"","neve_meta_disable_header":"","neve_meta_disable_footer":"","neve_meta_disable_title":"","footnotes":""},"categories":[478],"tags":[490,495,506,507,483,484,485,486,489],"class_list":["post-8832","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-ismerjuk-meg-egymast","tag-performance-loop-hu","tag-colegi-hu","tag-cariera-hu","tag-medalii-hu","tag-angajati-hu","tag-angajati-cgs-hu","tag-cgs-hu","tag-cgs-romania-hu","tag-performance-hu"],"acf":[],"yoast_head":"\nA 2016 j\u00faniusi Performance Loop nyertesei! - CGS Romania<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/romania.cgsinc.com\/hu\/a-2016-juniusi-performance-loop-nyertesei\/\" \/>\n<meta property=\"og:locale\" content=\"hu_HU\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"A 2016 j\u00faniusi Performance Loop nyertesei! - CGS Romania\" \/>\n<meta property=\"og:description\" content=\"Performance Loop: innov\u00e1ci\u00f3 \u00e9s t\u00f6k\u00e9letes\u00edt\u00e9s! Az innov\u00e1ci\u00f3, az ig\u00e9nyess\u00e9g \u00e9s a t\u00f6k\u00e9letess\u00e9gre val\u00f3 t\u00f6rekv\u00e9s jellemezi a CGS Rom\u00e1nia csapatainak tev\u00e9kenys\u00e9geit, ezek pedig \u00e1lland\u00f3an fejl\u0151dnek. Ebben a h\u00f3napban 4 nyertes\u00fcnk van! Mint mindig, a d\u00edjazottjaink jutalma egy csillag a \u201eWalk of Fame\u201d s\u00e9t\u00e1nyon, egy meglepet\u00e9s d\u00edj, valamint a teljes\u00edtm\u00e9ny \u00fajabb nyilv\u00e1nos elismer\u00e9se. 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