{"id":8820,"date":"2017-06-27T12:58:20","date_gmt":"2017-06-27T12:58:20","guid":{"rendered":"https:\/\/cgs.singa.ro\/a-2016-marciusi-performance-loop-nyertesei\/"},"modified":"2021-09-13T06:22:59","modified_gmt":"2021-09-13T06:22:59","slug":"a-2016-marciusi-performance-loop-nyertesei","status":"publish","type":"post","link":"https:\/\/romania.cgsinc.com\/hu\/a-2016-marciusi-performance-loop-nyertesei\/","title":{"rendered":"A 2016 m\u00e1rciusi Performance Loop nyertesei!"},"content":{"rendered":"

Performance Loop: innov\u00e1ci\u00f3 \u00e9s t\u00f6k\u00e9letes\u00edt\u00e9s!<\/strong><\/p>\n

Az innov\u00e1ci\u00f3, az ig\u00e9nyess\u00e9g \u00e9s a t\u00f6k\u00e9letess\u00e9gre val\u00f3 t\u00f6rekv\u00e9s jellemezi a CGS Rom\u00e1nia csapatainak tev\u00e9kenys\u00e9geit, ezek pedig \u00e1lland\u00f3an fejl\u0151dnek. Ebben a h\u00f3napban n\u00e9gy nyertes\u00fcnk van!<\/p>\n

Mint mindig, a d\u00edjazottjaink jutalma egy csillag a \u201eWalk of Fame\u201d<\/strong> s\u00e9t\u00e1nyon, egy meglepet\u00e9s d\u00edj, valamint a teljes\u00edtm\u00e9ny \u00fajabb nyilv\u00e1nos elismer\u00e9se.<\/strong><\/p>\n

A Top Dolgoz\u00f3k ki\u00e9rt\u00e9kel\u00e9s\u00e9t a megval\u00f3s\u00edtott innov\u00e1ci\u00f3 befoly\u00e1solja, tov\u00e1bb\u00e1 a menedzserek t\u00e1mogat\u00e1sa, melyb\u0151l b\u0151ven kijutott a d\u00edjazottaknak.<\/p>\n

A menedzseri felm\u00e9r\u00e9sek alapj\u00e1n a 2016-os \u00e9v<\/strong> m\u00e1rcius h\u00f3napj\u00e1nak Top Dolgoz\u00f3i<\/strong>:<\/p>\n

Andreea Iftode.\u00a0<\/strong>2014 janu\u00e1rj\u00e1t\u00f3l dolgozik a CGS-n\u00e9l \u00e9s karrierj\u00e9t egy projekt keret\u00e9ben kezdte egy telekommunik\u00e1ci\u00f3s t\u00e1rsas\u00e1gn\u00e1l. A kiv\u00e1l\u00f3 eredm\u00e9nyeknek k\u00f6sz\u00f6nhet\u0151en \u2013 havonta az oszt\u00e1ly c\u00e9lkit\u0171z\u00e9se felett teljes\u00edtett \u2013 Andreea amb\u00edci\u00f3s \u00e9s pozit\u00edv gondolkod\u00e1s\u00fa jellem\u00e9vel r\u00f6vid id\u0151n bel\u00fcl a csapat legfontosabb tagj\u00e1v\u00e1 v\u00e1lt \u00e9s meg is maradt ebben a poz\u00edci\u00f3ban h\u00f3napr\u00f3l h\u00f3napra kiv\u00e1l\u00f3 teljes\u00edtm\u00e9nyeket mutatva fel. Andreea minden esetben extra-task-okat v\u00e1llal mag\u00e1ra a saj\u00e1t tev\u00e9kenys\u00e9g\u00e9n bel\u00fcl, azzal a c\u00e9llal, hogy seg\u00edtse kolleg\u00e1it a min\u00e9l jobb eredm\u00e9nyek el\u00e9r\u00e9s\u00e9ben \u00e9s folyamatosan konkr\u00e9t javaslatokkal \u00e1ll el\u0151 az oszt\u00e1ly tev\u00e9kenys\u00e9ge keret\u00e9ben haszn\u00e1lt elj\u00e1r\u00e1sok t\u00f6k\u00e9letes\u00edt\u00e9s\u00e9re. A napi tev\u00e9kenys\u00e9g\u00e9ben t\u00f6bbsz\u00f6r\u00f6s inbound \u00e9s outbound\u00a0projektbe vesz r\u00e9szt \u00e9s \u0151 a f\u0151 tart\u00f3pill\u00e9r, biztos\u00edtva mind a know-howt, mind pedig a tips & tricks-et valamennyi kolleg\u00e1ja sz\u00e1m\u00e1ra. A h\u00edv\u00e1sfogad\u00e1s mellett az \u0151 felel\u0151ss\u00e9ge al\u00e1 tartozik a projektekhez tartoz\u00f3 back-office tev\u00e9kenys\u00e9g is.<\/p>\n

Raluca S\u0103vulescu.<\/strong>\u00a0Elfogadta, hogy csatlakozzon egy nagyon fontos projekthez 2015 \u00e9v j\u00falius h\u00f3napj\u00e1ban. Tekintettel a p\u00e9nz\u00fcgyi-banki h\u00e1tter\u00e9re, megszokta, hogy figyelmesnek kell lennie a kis r\u00e9szletekre \u00e9s hogy a munk\u00e1j\u00e1t gyorsan \u00e9s hat\u00e9konyan szervezze meg. A csapatszellem, amelyr\u0151l Raluca tan\u00fas\u00e1got tesz nagyon sokat seg\u00edtette abban, hogy meg\u00e9rtse a folyamatokat, amelyekkel foglalkozik. Jelenleg egy h\u00edres t\u00e1rsas\u00e1g szenior csapat\u00e1nak \u00fcgyvezet\u0151i k\u00f6z\u00e9 tartozik. Nagyon sok ismerettel rendelkezik e komplex csapat munkafolyamatair\u00f3l mind a munkamennyis\u00e9g, mind pedig a task-vari\u00e1ci\u00f3k szempontj\u00e1b\u00f3l. Siker\u00fclt neki nagy mennyis\u00e9g\u0171 inform\u00e1ci\u00f3t megtanulni \u00e9s \u00e1tfogni, a munkafolyamatokban felmer\u00fclt b\u00e1rmely probl\u00e9m\u00e1ra vagy b\u00e1rmely komplex helyzetben, amely azonnali megold\u00e1st ig\u00e9nyel, \u0151 lett a f\u0151 kapcsolati pont, \u00e9s a pozit\u00edv feedback sem hi\u00e1nyzik, sem a kolleg\u00e1k r\u00e9sz\u00e9r\u0151l, sem pedig a Menedzsment r\u00e9sz\u00e9r\u0151l. T\u00f6k\u00e9letes\u00edtett egy munkafolyamatot az \u00e1ltala aktiv\u00e1lt projekt \u00fcgyfelei vonatkoz\u00e1s\u00e1ban, adatb\u00e1zist hozva l\u00e9tre, amely lehet\u0151v\u00e9 teszi, hogy az \u00fcgyfeleket k\u00f6nnyebben tudja ellen\u0151rizni \u00e9s azonos\u00edtani a folyamatban felel\u0151s minden egyes szem\u00e9ly, ezzel pedig az adatfeldolgoz\u00e1si id\u0151t jav\u00edtotta. Ez 30 percr\u0151l csup\u00e1n 5 percre cs\u00f6kkent. Ugyanakkor Raluca egy training rendszert dolgozott ki a t\u00e1rsas\u00e1g \u00fcgyfeleinek k\u00e9pvisel\u0151ivel, amely r\u00e9v\u00e9n azok meg\u00e9rtett\u00e9k, hogyan kell egy request-et l\u00e9trehozni, \u00edgy el\u00e9rte, hogy az \u00fcgyeket \u00e9s az \u00fcgyf\u00e9lfizet\u00e9sek bev\u00e9telez\u00e9s\u00e9t gyorsabban feldolgozz\u00e1k, azaz kevesebb mint 24 \u00f3r\u00e1n bel\u00fcl, amely el\u0151tte napokig tartott. Mikor megk\u00e9rdezt\u00fck mi\u00e9rt v\u00e1lasztotta, hogy a CGS-n\u00e9l dolgozzon, \u0151 ezt v\u00e1laszolta: \u201cMindig olyan munkahelyet kerestem, ahol els\u0151sorban leny\u0171g\u00f6znek az emberek, akikkel kapcsolatba ker\u00fcl\u00f6k \u00e9s ahol lehet\u0151s\u00e9g van arra, hogy fejl\u0151dhessek \u00fagy is mint szem\u00e9ly \u00e9s \u00fagy is mint csapattag. A CGS-n\u00e9l megtal\u00e1ltam ezt a lehet\u0151s\u00e9get \u00e9s ez\u00e9rt mindig h\u00e1l\u00e1s leszek\u201d.<\/p>\n

C\u0103t\u0103lina T\u0103t\u0103ru\u015f.\u00a0<\/strong>Szakmai \u00e9let\u00fatj\u00e1t a CGS csapatban 2009 okt\u00f3ber\u00e9ben kezdte egy fontos projekt \u00fcgyn\u00f6kek\u00e9nt. 2011 febru\u00e1rj\u00e1ban elnyerte a Team Leader beoszt\u00e1st ugyanazon oszt\u00e1lyon bel\u00fcl \u00e9s 2015 m\u00e1rcius\u00e1t\u00f3l egy m\u00e1sik projekt Team Leader szerep\u00e9t t\u00f6lt\u00f6tte be. K\u00f6zel h\u00e9t \u00e9ve C\u0103t\u0103lina m\u00e9rf\u00f6ldk\u0151r\u0151l m\u00e9rf\u00f6ldk\u0151re haladt, kezdve att\u00f3l, hogy \u00e1tvett egy majdnem \u00faj projektet frissen alkalmazott emberekb\u0151l \u00e1ll\u00f3 csapattal majd \u0151ket a Top Dolgoz\u00f3k jegyz\u00e9k\u00e9re k\u00eds\u00e9rte \u00e9s eg\u00e9szen addig, hogy a menedzsment csapat keret\u00e9n bel\u00fcl \u00faj tagokat toborzott, training-et \u00e9s onboarding-et szervezett. Akt\u00edvan r\u00e9szt vett t\u00f6bb projekt \u00f6sszekapcsol\u00e1s\u00e1ban \u00e9s e folyamat kivitelez\u00e9s\u00e9hez sz\u00fcks\u00e9ges strat\u00e9gi\u00e1k l\u00e9trehoz\u00e1s\u00e1ban \u00e9s \u00e9letbe \u00fcltet\u00e9s\u00e9ben. Ugyanakkor C\u0103t\u0103lina rendk\u00edv\u00fcli az emberekkel. Siker\u00fclt neki megval\u00f3s\u00edtani a t\u00f6k\u00e9letes egyens\u00falyt a ragaszkod\u00e1s \u00e9s a tekint\u00e9ly k\u00f6z\u00f6tt \u00e9s \u00fagy tud k\u00f6zeledni az emberekhez, mint senki m\u00e1s. Miel\u0151tt az ismertet\u0151t megval\u00f3s\u00edtottuk volna, megk\u00e9rdezt\u00fck t\u0151le, melyik a CGS-n\u00e9l a legnagyobb teljes\u00edt\u00e9se \u00e9s az \u0151 v\u00e1lasza a k\u00f6vetkez\u0151 volt: \u201cAz \u00fcgyn\u00f6ki beoszt\u00e1sban meg\u00e9lt szem\u00e9lyes kiteljesed\u00e9sek mellett (p\u00e9ld\u00e1ul megval\u00f3s\u00edtott c\u00e9lkit\u0171z\u00e9sek, sikeresen v\u00e9ghez vitt trainingek, elnyert b\u00f3nuszok) \u00e9s a sz\u00e1mtalan csapatverseny mellett, amelyet Team Leader min\u0151s\u00e9gben elnyertem a csapatommal egy\u00fctt, \u00fagy gondolom, hogy a legnagyobb megval\u00f3s\u00edt\u00e1sok akkor voltak, amikor a seg\u00edts\u00e9gem arra k\u00e9sztetett k\u00fcl\u00f6nb\u00f6z\u0151 embereket, hogy el\u00e9rj\u00e9k a k\u00f6vetkez\u0151 l\u00e9p\u00e9st a saj\u00e1t szakmai karrierj\u00fckben: legyenek azok a csapatomon bel\u00fcli emberek vagy sem, hiszen tan\u00e1csaimmal, elm\u00e9lked\u00e9seimmel \u00e9s hosszas besz\u00e9lget\u00e9sekkel seg\u00edtettem \u00fcgyn\u00f6k\u00f6ket abban, hogy Team\u00a0Leader-r\u00e9, Quality\u00a0Assurance Specialists-\u00e9 vagy\u00a0Trainerr\u00e9\u00a0v\u00e1ljanak.\u201d Az \u00faj projekt elind\u00edt\u00e1sa nem k\u00f6vette azokat az el\u0151re meghat\u00e1rozott vonalakat, amelyek keret\u00e9ben \u0151 addig dolgozott, mivel els\u0151 alkalommal t\u00f6rt\u00e9nt meg, hogy elt\u00e1volodtunk az egy\u00e9ni t\u00edpus\u00fa \u00fcgyf\u00e9lt\u0151l a Business t\u00edpus\u00fa \u00fcgyf\u00e9l ir\u00e1ny\u00e1ba. A k\u00e9relmek \u00e9s a felel\u0151ss\u00e9gek igazi kih\u00edv\u00e1snak sz\u00e1m\u00edtottak, amelyeknek C\u0103t\u0103lina sikeresen eleget tett. \u0150 val\u00f3s\u00edtotta meg a csapateredm\u00e9nyek teljes bejelent\u00e9si m\u00f3dszer\u00e9t, javasolta \u00e9s koordin\u00e1lta a b\u00f3nuszrendszert \u00e9s konkr\u00e9tan foglalkozott a bels\u0151 adminisztrat\u00edv probl\u00e9m\u00e1kkal. Az aktu\u00e1lis projekt keret\u00e9ben kiz\u00e1r\u00f3lag tapasztalt \u00fcgyn\u00f6k\u00f6ket hoztak a t\u00e1rsas\u00e1g \u00f6sszes t\u00f6bbi projektj\u00e9r\u0151l, C\u0103t\u0103lina pedig egy olyan rendszert dolgozott ki, amely biztos\u00edtja a szabadnapok ny\u00fajt\u00e1s\u00e1t olyan m\u00f3don, hogy az megfeleljen mind az \u00fcgyf\u00e9lt\u0151l \u00e9rkez\u0151 szem\u00e9lyzeti k\u00f6vetelm\u00e9nyeknek, mind pedig az \u00fcgyn\u00f6k\u00f6k ig\u00e9nyeinek, \u00e9s \u2013 nem utols\u00f3 sorban \u2013 a HR k\u00f6vetelm\u00e9nyeknek.<\/p>\n

Marius Ionu\u0163 Enea.\u00a0<\/strong>A CGS-el 2014 szeptember\u00e9ben kezdett el dolgozni \u00e9s \u00fagy tekinthetj\u00fck, mint a T\u00e2rgu Jiu-i k\u00f6zpont \u201cveter\u00e1njainak\u201d egyike tekintettel arra, hogy az illet\u0151 k\u00f6zpontban a telefonos t\u00e1rsas\u00e1gnak az els\u0151 training csapat\u00e1hoz tartozott. \u00c9rdekl\u0151d\u00e9se, odaad\u00e1sa – \u00e9s nem utols\u00f3 sorban \u2013 kitart\u00e1sa a siker\u00e9nek az \u00f6sszetev\u0151i. Marius ezid\u00e1ig az \u00dcgyf\u00e9lkapcsolati \u00dcgyn\u00f6k funkci\u00f3t t\u00f6lt\u00f6tte be, mely beoszt\u00e1sban kiv\u00e1l\u00f3an eleget tett a saj\u00e1tos munkahelyi kih\u00edv\u00e1soknak. Alkalmaz\u00e1sa ut\u00e1n csup\u00e1n hat h\u00f3nappal Marius el\u00e9rte azt, hogy az els\u0151 olyan csapathoz tartozzon, amely a T\u00e2rgu Jiu-i t\u00e1rsas\u00e1g projektj\u00e9n k\u00e9t skill-el rendelkezik. Azaz, az el\u0151fizet\u00e9sekkel kapcsolatos ismereteket kib\u0151v\u00edtette az el\u0151re fizetett k\u00e1rty\u00e1kkal kapcsolatos ismeretekkel is. Az \u00e1ltala el\u00e9rt eredm\u00e9nyek nem v\u00e1rattak magukra, sikeresen illeszkedett a megtanult \u00faj skill ter\u00e9n, de ugyanakkor t\u00f6k\u00e9letes\u00edtve a kezdeti skill-el kapcsolatos ismereteit. 2015 december\u00e9ben Marius I. helyez\u00e9st \u00e9rt el a telefont\u00e1rsas\u00e1g \u00e1ltal szervezett versenyen, amely a t\u00e1rsas\u00e1g \u00fcgyfeleinek online sz\u00e1ml\u00e1inak el\u0151mozd\u00edt\u00e1s\u00e1b\u00f3l \u00e9s regisztr\u00e1l\u00e1s\u00e1b\u00f3l \u00e1llt, 44 \u00fcgyfelet seg\u00edtve abban, hogy felfedezz\u00e9k egy ilyen sz\u00e1mla el\u0151nyeit \u00e9s elsaj\u00e1t\u00edts\u00e1k annak haszn\u00e1lat\u00e1t. Ugyanakkor Marius az els\u0151 tan\u00e1csad\u00f3 T\u00e2rgu Jiu-b\u00f3l aki a t\u00e1mogat\u00f3 csapathoz csatlakozott. Ez \u00e9v febru\u00e1r h\u00f3napj\u00e1t\u00f3l Marius backup szerepet t\u00f6lt be azon az oszt\u00e1lyon, ahol a t\u00e1rsas\u00e1g keret\u00e9ben dolgozik. K\u00fcl\u00f6nb\u00f6z\u0151 tesztek \u00e9s interj\u00fak nyom\u00e1n bebizony\u00edtotta, hogy \u0151 a legmegfelel\u0151bb szem\u00e9ly erre, kiemelkedve a t\u00f6bbi nyolc p\u00e1ly\u00e1z\u00f3val szemben. Sok sikert k\u00edv\u00e1nunk Mariusnak az \u00faj beoszt\u00e1sban, amelyben tev\u00e9kenykedik!<\/p>\n

Gratul\u00e1lunk minden d\u00edjazottnak!<\/p>\n

Gertrude Belle Elion<\/strong>\u00a0\u00e9s<\/strong>\u00a0Martin Luther King Jr.<\/strong><\/p>\n

A v\u00e1gy, hogy t\u00f6k\u00e9letess\u00e9 tegy\u00e9k a dolgokat hozz\u00e1j\u00e1rult az emberis\u00e9g fejl\u0151d\u00e9s\u00e9hez!<\/strong><\/p>\n

Performance Loop: innov\u00e1ci\u00f3 \u00e9s t\u00f6k\u00e9letes\u00edt\u00e9s!<\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"

Performance Loop: innov\u00e1ci\u00f3 \u00e9s t\u00f6k\u00e9letes\u00edt\u00e9s! Az innov\u00e1ci\u00f3, az ig\u00e9nyess\u00e9g \u00e9s a t\u00f6k\u00e9letess\u00e9gre val\u00f3 t\u00f6rekv\u00e9s jellemezi a CGS Rom\u00e1nia csapatainak tev\u00e9kenys\u00e9geit, ezek pedig \u00e1lland\u00f3an fejl\u0151dnek. Ebben a h\u00f3napban n\u00e9gy nyertes\u00fcnk van! Mint mindig, a d\u00edjazottjaink jutalma egy csillag a \u201eWalk of Fame\u201d s\u00e9t\u00e1nyon, egy meglepet\u00e9s d\u00edj, valamint a teljes\u00edtm\u00e9ny \u00fajabb nyilv\u00e1nos elismer\u00e9se. A Top Dolgoz\u00f3k ki\u00e9rt\u00e9kel\u00e9s\u00e9t… Read More »A 2016 m\u00e1rciusi Performance Loop nyertesei!<\/span><\/a><\/p>\n","protected":false},"author":8,"featured_media":7025,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"neve_meta_sidebar":"","neve_meta_container":"","neve_meta_enable_content_width":"","neve_meta_content_width":0,"neve_meta_title_alignment":"","neve_meta_author_avatar":"","neve_post_elements_order":"","neve_meta_disable_header":"","neve_meta_disable_footer":"","neve_meta_disable_title":"","footnotes":""},"categories":[478],"tags":[486,490],"class_list":["post-8820","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-ismerjuk-meg-egymast","tag-cgs-romania-hu","tag-performance-loop-hu"],"acf":[],"yoast_head":"\nA 2016 m\u00e1rciusi Performance Loop nyertesei! - CGS Romania<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/romania.cgsinc.com\/hu\/a-2016-marciusi-performance-loop-nyertesei\/\" \/>\n<meta property=\"og:locale\" content=\"hu_HU\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"A 2016 m\u00e1rciusi Performance Loop nyertesei! - CGS Romania\" \/>\n<meta property=\"og:description\" content=\"Performance Loop: innov\u00e1ci\u00f3 \u00e9s t\u00f6k\u00e9letes\u00edt\u00e9s! Az innov\u00e1ci\u00f3, az ig\u00e9nyess\u00e9g \u00e9s a t\u00f6k\u00e9letess\u00e9gre val\u00f3 t\u00f6rekv\u00e9s jellemezi a CGS Rom\u00e1nia csapatainak tev\u00e9kenys\u00e9geit, ezek pedig \u00e1lland\u00f3an fejl\u0151dnek. Ebben a h\u00f3napban n\u00e9gy nyertes\u00fcnk van! Mint mindig, a d\u00edjazottjaink jutalma egy csillag a \u201eWalk of Fame\u201d s\u00e9t\u00e1nyon, egy meglepet\u00e9s d\u00edj, valamint a teljes\u00edtm\u00e9ny \u00fajabb nyilv\u00e1nos elismer\u00e9se. 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