{"id":12719,"date":"2023-03-28T16:11:42","date_gmt":"2023-03-28T13:11:42","guid":{"rendered":"https:\/\/romania.cgsinc.com\/?p=12719"},"modified":"2023-03-28T16:11:44","modified_gmt":"2023-03-28T13:11:44","slug":"cgs-honored-as-an-iaop-top-100-global-outsourcing-company-in-2023","status":"publish","type":"post","link":"https:\/\/romania.cgsinc.com\/en\/cgs-honored-as-an-iaop-top-100-global-outsourcing-company-in-2023\/","title":{"rendered":"CGS Honored as an IAOP Top 100 Global Outsourcing Company in 2023"},"content":{"rendered":"\n

<\/p>\n\n\n\n

COMPANY RECOGNIZED FOR THE SEVENTH CONSECUTIVE TIME AMONG THE WORLD\u2019S BEST OUTSOURCING AND CUSTOMER EXPERIENCE SERVICES PROVIDERS<\/em><\/h3>\n\n\n\n

New York, NY \u2013 March <\/strong>23<\/strong>, 2023 \u2013<\/strong> CGS, a global provider of business applications, enterprise learning and global outsourcing services, announced today that it has been named to the 2023 Global Outsourcing 100<\/em><\/strong>\u00ae<\/sup><\/em><\/strong> by the International Association of Outsourcing Professionals\u00ae<\/sup><\/em><\/strong> (IAOP\u00ae<\/sup><\/em><\/strong>) for the seventh consecutive year.<\/p>\n\n\n\n

The IAOP is the global standard-setting organization and advocate for the outsourcing profession, recognizing companies that provide the highest quality of service, innovation, and customer satisfaction in the outsourcing industry. The Top 100 list is based on rigorous independent research, analyzing companies\u2019 performance in four key categories: size and growth, customer references, awards and certifications, and programs for innovation.<\/p>\n\n\n\n

\u201cIn a year when service providers and advisors navigated new \u2013 or more intensified \u2013 challenges and disruption, the 2023 Global Outsourcing 100 demonstrated that they could and did rise to the occasion,\u201d said IAOP\u2019s CEO, Debi Hamill.  \u201cWe are especially proud of these organizations that strived to excel, innovate, and pave the way in unprecedented times.  Congratulations to CGS on being included among the very best in the world.\u201d<\/p>\n\n\n\n

The CGS Difference: Global Reach, Local Expertise, Personal Touch<\/strong><\/p>\n\n\n\n

With optimized call center resources to serve global clients, CGS offers a unique hybrid approach through advanced technology, automation and live agents in its contact centers located in North America, South America, Europe, Asia and the Middle East. Its AI-enriched chatbot, RPA technologies and augmented reality service tools complement the customer support services provided by thousands of multilingual call center agents. CGS supports many of the world’s industry-leading global brands from retail, hospitality, financial services, healthcare, technology and telecom. CGS\u2019s innovative, scalable and flexible business process outsourcing (BPO) and customer experience solutions include technical and customer support, tele sales, and back-office support, offered in more than 30 languages.<\/p>\n\n\n\n

\u201cBeing recognized, for the seventh year in a row, as a Top 100 Global Outsourcing Company by the IAOP is a testament to our incredible team of global agents \u2013 who deliver seamless, branded customer experience support solutions to our customers across the globe,\u201d said Steve Petruk, President of Global Outsourcing division, CGS.  \u201cWe continue to see increased demand from world-class brands for high quality outsourcing services \u2013 not only to enable them to adapt more quickly to market and customer demands, manage resources more efficiently and optimize productivity \u2013 but most importantly to ensure their customers receive the help they need when they need it.\u201d<\/p>\n\n\n\n

About IAOP<\/strong><\/p>\n\n\n\n

IAOP is THE sourcing community, with collaboration at its core, that drives exceptional business and societal outcomes. Our members and affiliates worldwide are digging deep at IAOP conferences, learning at IAOP chapter meetings, getting trained and certified at IAOP courses and workshops, and connecting through IAOP social media, all with one goal: better business results. Whether you are a customer, provider or advisor, new to collaborative business models like outsourcing, or an experienced professional, IAOP connects you and your organization to our growing global community and the resources you need to get the results your company deserves and demands. For more information and how you can become involved, visit www.IAOP.org<\/a>.<\/p>\n\n\n\n

About CGS<\/strong><\/p>\n\n\n\n

For nearly 40 years, CGS has enabled global enterprises, regional companies, and government agencies to drive breakthrough performance through business applications, enterprise learning and outsourcing services. CGS is wholly focused on creating comprehensive solutions that meet clients\u2019 complex, multi-dimensional needs, and support clients’ most fundamental business activities. Headquartered in New York City, CGS has offices across North America, South America, Europe, the Middle East, and Asia. For more information, please visit www.cgsinc.com<\/a> and follow us on LinkedIn<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"

COMPANY RECOGNIZED FOR THE SEVENTH CONSECUTIVE TIME AMONG THE WORLD\u2019S BEST OUTSOURCING AND CUSTOMER EXPERIENCE SERVICES PROVIDERS New York, NY \u2013 March 23, 2023 \u2013 CGS, a global provider of business applications, enterprise learning and global outsourcing services, announced today that it has been named to the 2023 Global Outsourcing 100\u00ae by the International Association of Outsourcing Professionals\u00ae (IAOP\u00ae) for… Read More »CGS Honored as an IAOP Top 100 Global Outsourcing Company in 2023<\/span><\/a><\/p>\n","protected":false},"author":6,"featured_media":12716,"comment_status":"open","ping_status":"closed","sticky":true,"template":"","format":"standard","meta":{"inline_featured_image":false,"neve_meta_sidebar":"","neve_meta_container":"","neve_meta_enable_content_width":"","neve_meta_content_width":0,"neve_meta_title_alignment":"","neve_meta_author_avatar":"","neve_post_elements_order":"","neve_meta_disable_header":"","neve_meta_disable_footer":"","neve_meta_disable_title":"","footnotes":""},"categories":[471],"tags":[930,931,926,928,929,693,723],"class_list":["post-12719","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-press-room-en","tag-top-100","tag-global","tag-externalizare-2","tag-award","tag-iaop-2","tag-outsourcing-en","tag-customer-service-en"],"acf":[],"yoast_head":"\nCGS Honored as an IAOP Top 100 Global Outsourcing Company in 2023 - 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