Customer Care with Romanian – Bucharest / Brasov / Sibiu / Targu Jiu

Candidatul Ideal

Dacă crezi că niciodată nu ai învățat destul și că fiecare interacțiune cu un om îți aduce nenumărate lecții și modalități de a evolua, atunci cel mai probabil te vei simți ca acasă în mijlocul echipei de Customer Support.

Suntem în căutare de oameni plini de energie ca tine, care își doresc să devină mai buni! Dacă îți sună bine, hai în #CGSDreamTeam!

Descrierea Job-ului

  • Preluarea apelurilor telefonice venite din partea clientilor;
  • Identificarea problemelor cu care se confrunta acestia si stabilirea celei mai bune si rapide metode de rezolvare
  • Solutionarea sau directionarea catre departamentul potrivit
  • Inregistrarea interactiunii cu clientul.

Bonusuri de performanta

Incurajam evolutia si determinarea angajatilor nostrii de aceea oferim:
• Bonusuri de performanta cu beneficii financiare si non financiare pentru angajatii nostri
• Oportunitatea de a-si dezvolta cariera si a aplica pentru o pozitie de suport sau Management.
• Posibilitatea de a primi o stea cu numele lor pe aleea Walk of Fame din cadrul companiei, unde ne exprimam recunostinta pentru angajatii care au adus inovatie si o perspectiva noua in CGS.

Beneficii aditionale
• Asigurare medicala private
• Contract pe perioada nedeterminata
• Dezvoltarea abilitatilor de comunicare si negociere
• Posibilitatea de a face parte dintr-o industrie dinamica si plina de oportunitati

Apply Now!


Back Office Representative with German - Sibiu

Ideal Candidate:

Wir sind Teil der Branche die den Menschen zur Verfügung steht: wir bearbeiten Kundenanliegen, Beschwerden und Anfragen via e-mail. Beherrschen Sie die Deutsche Sprache? Sind Sie begabt im Umgang mit einem Computer? Wenn ja, freuen wir uns, Sie kennenzulernen!
Wir suchen Kollegen mit guten Verhandlungsfähigkeiten, Überzeugungskraft und in der Lage sind, Kundenbedürfnisse zu entdecken.

Responsibilities:

– Bearbeitung der Kundenanliegen, Beschwerden und Anfragen via e-mail
– Prompte Antwort auf Kundenanfragen
– Behandlung und Behebung der Kundenbeschwerden
– Kennzeichnung der Kundendaten
– Eintragung der einzelnen Massnahmen

– Arbeitszeiten Montag bis Freitag, von 9:00 bis 17:30
– Entwicklungsmöglichkeiten
– junges, dynamisches team
– finanzielles Angebot über dem durchschnittlichen Gehalt, Performance-bonus und motivierendes Leistungspaket
– spezifische Schulungen für jede Aktivität
– Es besteht die Möglichkeit Teilzeit (4 oder 6 Stunden) oder Vollzeit zu arbeiten

Apply Now!


Magyar nyelven beszélő ügyfélszolgálati munkatárs Csíkszeredában

Jó magyar nyelvű kommunikációs készségek

– Céltudatosság, proaktívitás
– Pontos és határozott fellépés
– Hajlandó megfelelni a rugalmas munkaprogramnak
– Csapatszellem
– Stressztűrő képesség
– Magabiztos felhasználói szintű számítógépes ismeret birtokában van
– Ügyfélorientált, türelmes és nyitott személyiség

Főbb feladatok:
– Meglévő és leendő ügyfelek részéről érkező bejövő hívások kezelése
– Ügyfelek bejelentéseinek beazonosítása
– Gyors probléma felismerés és a megfelelő megoldás megtalálása
– Megoldás vagy eszkaláció az illetékes osztály felé
– Az ügyféllel folytatott beszélgetés rögzítése nyilvántartási rendszerünkben

Előnyök:

– Dinamikus, fiatalos, jó hangulatú csapat

– Fejlődési lehetőségek

– Kiemelked ő alapbér és teljesítmény arányos jutalék, versenyképes juttatási csomag

– Felkészítő szakmai tréning minden alkalmazottunk részére

Apply Now!


Back Office Representative with German - Brasov

Wir sind Teil der Branche die den Menschen zur Verfügung steht: wir bearbeiten Kundenanliegen, Beschwerden und Anfragen via e-mail. Beherrschen Sie die Deutsche Sprache? Sind Sie begabt im Umgang mit einem Computer? Wenn ja, freuen wir uns, Sie kennenzulernen!
Wir suchen Kollegen mit guten Verhandlungsfähigkeiten, Überzeugungskraft und in der Lage sind, Kundenbedürfnisse zu entdecken.

– Bearbeitung der Kundenanliegen, Beschwerden und Anfragen via e-mail
– Prompte Antwort auf Kundenanfragen
– Behandlung und Behebung der Kundenbeschwerden
– Kennzeichnung der Kundendaten
– Eintragung der einzelnen Massnahmen

– Arbeitszeiten Montag bis Freitag, von 9:00 bis 17:30
– Entwicklungsmöglichkeiten
– junges, dynamisches team
– finanzielles Angebot über dem durchschnittlichen Gehalt, Performance-bonus und motivierendes Leistungspaket
– spezifische Schulungen für jede Aktivität
– Es besteht die Möglichkeit Teilzeit (4 oder 6 Stunden) oder Vollzeit zu arbeiten

Apply Now!


Accounts Receivable with English - Bucharest

Ideal Candidate:

Are you an organized wizard with a passion for numbers? Do you think that the finance department is where all the magic happens? If the answer is yes, then we are very excited to welcome you to our Accounts Receivable Team!

We think alike if you:

  • Are able to manage accounting figures and financial records;
  • Have Data entry skills along with a knack for numbers;
  • Enjoy being a night owl in order to work night shifts;
  • Have Customer service orientation and negotiation skills.

What are your daily tasks:

  • Process accounts and incoming payments in compliance with financial policies and procedures;
  • Perform day to day financial transactions, including verifying, classifying, computing, posting and recording accounts receivables’ data;
  • Prepare bills, invoices and bank deposits;
  • Reconcile the accounts receivable ledger to ensure that all payments are accounted for and properly posted;
  • Verify discrepancies by and resolve clients’ billing issues;
  • Facilitate payment of invoices due by sending bill reminders and contacting clients;
  • Generate financial statements and reports detailing accounts receivable status.

More reasons to join our team:

Professional Training
Because we believe in lifelong learning and professional development we offer:
• One month start-up training;
• E-courses for keeping up with the novelty factor in our jobs;
• Subscription to an online library that will provide reading material for your areas of interest.

Performance bonuses
We value improvement and professional achievement therefore we offer:
• Incentives and also bonuses for our employees – financial and non-financial;
• The opportunity to take your career to the next level and apply for a middle/upper management position in CGS;
• Your own star in CGS Walk of Fame for bringing innovation and a fresh perspective in our company.

Apply Now!


Sales Representative Specialist with Dutch - Bucharest

Ideal Candidate:

Are you the life of the party? Do you feel right at home when friends seek your advice, because they consider you a motivational speaker? If the answer is yes, then we are more than happy to welcome you to our Sales Team!

We think alike if you:

  • Are fluent in Dutch;
  • Are a competitive person by nature, who takes every task as a challenge;
  • Understand what the buyer wants and you are able to personalize your interactions with them;
  • Use a variety of marketing skills in order to achieve your target;
  • Are comfortable using Microsoft applications including Word, Excel and Outlook.

What are your daily tasks:

  • Generating Leads;
  • Negotiating all contracts with prospective clients;
  • Preparing weekly and monthly reports;
  • Maintaining client records;
  • Preparing and submitting sales contracts for orders;
  • Answering client questions about credit terms, products, prices and availability;
  • Tie daily activities to quota achievement

More reasons to join our team

Professional Training
Because we believe in lifelong learning and professional development we offer:
• One month start-up training;
• E-courses for keeping up with the novelty factor in our jobs;
• Subscription to an online library that will provide reading material for your areas of interest.

Performance bonuses
We value improvement and professional achievement therefore we offer:
• Incentives and also bonuses for our employees – financial and non-financial;
• The opportunity to take your career to the next level and apply for a middle/upper management position in CGS;
• Your own star in CGS Walk of Fame for bringing innovation and a fresh perspective in our company.

Apply Now!


Italian Customer Support - Bucharest /Brasov/ Galati

Ideal Candidate

If you’re looking for ways to improve yourself and every interaction with another person brings you countless lessons and ways to evolve, then you will most likely feel at home being part of our Customer Support team!

We think alike if you:

  • Are fluent in Italian;
  • Want to maintain a positive, empathetic and professional attitude toward customers at all times;
  • Have a knack for using technology to your advantage and by doing so, working smarter and faster every day.

What are your daily tasks

  • Responding promptly to customer inquiries;
  • Communicating with customers through various channels;
  • Processing orders, forms, applications and requests;
  • Keeping record of customer interactions, transactions, comments and complaints.

More reasons to join our team:

Professional Training
Because we believe in lifelong learning and professional development we offer:
• One month start-up training;
• E-courses for keeping up with the novelty factor in our jobs;
• Subscription to an online library that will provide reading material for your areas of interest.

Performance bonuses
We value improvement and professional achievement therefore we offer:
• Incentives and also bonuses for our employees – financial and non-financial;

• The opportunity to take your career to the next level and apply for a middle/upper management position in CGS;
• Your own star in CGS Walk of Fame for bringing innovation and a fresh perspective to our company.

Apply Now!


French Customer Care - Bucharest / Brasov / Sibiu / Galati

Ideal Candidate

If you’re looking for ways to improve yourself and every interaction with another person brings you countless lessons and ways to evolve, then you will most likely feel at home being part of our Customer Support team!

We think alike if you:

  • Are fluent in French;
  • Want to maintain a positive, empathetic and professional attitude toward customers at all times;
  • Have a knack for using technology to your advantage and by doing so, working smarter and faster every day;

What are your daily tasks:

  • Responding promptly to customer inquiries;
  • Communicating with customers through various channels;
  • Processing orders, forms, applications and requests;
  • Keeping record of customer interactions, transactions, comments and complaints.

More reasons to join our team:

Professional Training
Because we believe in lifelong learning and professional development we offer:
• One month start-up training;
• E-courses for keeping up with the novelty factor in our jobs;
• Subscription to an online library that will provide reading material for your areas of interest.

Performance bonuses
We value improvement and professional achievement therefore we offer:
Incentives and also bonuses for our employees – financial and non-financial;
• The opportunity to take your career to the next level and apply for a middle/upper management position in CGS;
• Your own star in CGS Walk of Fame for bringing innovation and a fresh perspective to our company.

Apply Now!


Mobile Account Consultant - Sibiu / Galati

Ideal Candidate

If you’re looking for ways to improve yourself and every interaction with another person brings you countless lessons and ways to evolve, then you will most likely feel at home being part of our Customer Support team!

We think alike if you:

  • Want to maintain a positive, empathetic and professional attitude toward customers at all times;
  • Have a knack for using technology to your advantage and by doing so, working smarter and faster every day;
  • Enjoy having conversations in English and think that learning a new language is always a good challenge;
  • Are truly a night owl and enjoy working night shifts.

What are your daily tasks:

  • Responding promptly to customer inquiries;
  • Communicating with customers through various channels;
  • Processing orders, forms, applications and requests;
  • Keeping record of customer interactions, transactions, comments and complaints.

More reasons to join our team:

Professional Trainin
Because we believe in lifelong learning and professional development we offer:
• One month start-up training;
• E-courses for keeping up with the novelty factor in our jobs;
• Subscription to an online library that will provide reading material for your areas of interest.

Performance bonuses
We value improvement and professional achievement therefore we offer:
• Incentives and also bonuses for our employees – financial and non-financial;
• The opportunity to take your career to the next level and apply for a middle/upper management position in CGS;
• Your own star in CGS Walk of Fame for bringing innovation and a fresh perspective to our company
.

Apply Now!


Kunden-Support Spezialisten - Hermannstadt

· Kompetentzen in Deutsch

· In der Lage zu sein, unabhängig, effizient zu arbeiten und Fristen einzuhalten;

· Eigenmotivation, Detail-orientiert und organisiert;

· Erfahrung in Hard-und Software-Problemen;

· Ausgezeichnete Kommunikationsfähigkeiten (mündlich und schriftlich), zwischenmenschliche , organisatorische und
Präsentationsfähigkeiten;

· Kunden-Unterstützung und technische Problemlösung per Telefon und E-Mail;

· Installation und Konfiguration von Computer-Hardware Betriebssysteme und Anwendungen;

· Problembehandlung in System-und Netzwerk-Probleme und Diagnose und Behebung von Hardware / Software-Fehler;

· Unterstützung einschließlich in der Verfahrensdokumentation;

· Reaktion innerhalb der vereinbarten Fristen;

·Ein ständiges Arbeiten an einer Aufgabe bis zum Abschluss;

· Prioritäten setzen bzw Verwalten von mehreren offenen Fällen, zur gleichen Zeit;

· Eine gute Zusammenarbeit mit Kunden und anderen Fachleuten herstellen

Apply Now!


Customer Support Specialist with German - Bucharest/Brasov

Ideal Candidate

A job within the CGS Technical Support team involves attention to detail, a proactive attitude and a desire to be part of a group of enthusiastic young people who are having fun while working.

You will be right at the heart of matters as you need to deal directly with employees and customers who have technical problems such as: trouble with their email accounts, forgotten passwords or other login details, viruses, malware attacks and any other suspicious activity.

We think alike if you:

  • Are fluent in German;
  • Consider listening, an important part of the job, because most IT support professionals work over the phone, you must be able to listen to resolve a customer’s problem actively;
  • Have Problem-solving skills, they are vital for IT specialists to determine the cause of a technological malfunction
  • Value patience, because the issues that accompany technical troubleshooting require from your part to take your time and assess the case when working with a customer.

What are your daily tasks:

  • Installation and configuration of a company’s computer hardware operating systems and applications;
  • Maintenance and monitoring of computer networks and systems;
  • Logging the queries of customers and employees;
  • Analysis of call logs in order to discover any underlying issues or trends;
  • Diagnosing and solving hardware or software faults;
  • Testing and evaluating new technology;
  • Responding to call-outs in a timely fashion.

More reasons to join our team:

Professional Training
Because we believe in lifelong learning and professional development we offer:
• One month start-up training;
• E-courses for keeping up with the novelty factor in our jobs;
• Subscription to an online library that will provide reading material for your areas of interest.

Performance bonuses
We value improvement and professional achievement therefore we offer:
• Incentives and also bonuses for our employees – financial and non-financial;
• The opportunity to take your career to the next level and apply for a middle/upper management position in CGS;
• Your own star in CGS Walk of Fame for bringing innovation and a fresh perspective in our company.

Apply Now!


Magyar nyelven beszélő ügyfélszolgálati munkatárs Brassóban

Jó magyar nyelvű kommunikációs készségek
– Céltudatosság, proaktívitás
– Pontos és határozott fellépés
– Hajlandó megfelelni a rugalmas munkaprogramnak
– Csapatszellem
– Stressztűrő képesség
– Magabiztos felhasználói szintű számítógépes ismeret birtokában van
– Ügyfélorientált, türelmes és nyitott személyiség

Főbb feladatok:
– Meglévő és leendő ügyfelek részéről érkező bejövő hívások kezelése
– Ügyfelek bejelentéseinek beazonosítása
– Gyors probléma felismerés és a megfelelő megoldás megtalálása
– Megoldás vagy eszkaláció az illetékes osztály felé
– Az ügyféllel folytatott beszélgetés rögzítése nyilvántartási rendszerünkben

Előnyök:
– Dinamikus, fiatalos, jó hangulatú csapat
– Fejlődési lehetőségek
– Kiemelkedő alapbér,és teljesítmény arányos jutalék, versenyképes juttatási csomag
– Felkészítő szakmai tréning minden alkalmazottunk részére

Apply Now!


Customer Care with English – Bucharest / Brasov / Galati/ Sibiu

Ideal Candidate

If you’re looking for ways to improve yourself and every interaction with another person brings you countless lessons and ways to evolve, then you will most likely feel at home being part of our Customer Support team!

We think alike if you:

  • Want to maintain a positive, empathetic and professional attitude toward customers at all times;
  • Have a knack for using technology to your advantage and by doing so, working smarter and faster every day;
  • Enjoy having conversations in English and think that learning a new language is always a good challenge;
  • Are truly a night owl and enjoy working night shifts.

What are your daily tasks:

  • Responding promptly to customer inquiries;
  • Communicating with customers through various channels;
  • Processing orders, forms, applications and requests;
  • Keeping record of customer interactions, transactions, comments and complaints.

More reasons to join our team:

Professional Training
Because we believe in lifelong learning and professional development we offer:
• One month start-up training;
• E-courses for keeping up with the novelty factor in our jobs;
• Subscription to an online library that will provide reading material for your areas of interest.

Performance bonuses
We value improvement and professional achievement therefore we offer:

• Incentives and also bonuses for our employees – financial and non-financial;
• The opportunity to take your career to the next level and apply for a middle/upper management position in CGS;
• Your own star in CGS Walk of Fame for bringing innovation and a fresh perspective to our company.

Apply Now!

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